- Irene® WFM: The Basics
- Irene Features
- Working with Irene’s Team
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Irene® is a cloud-based workforce management solution that combines simplicity and ease-of-use with advanced technology for the most accurate forecasting and the most efficient agent scheduling available today.
Irene has the versatility to meet your special needs because Irene is produced by ISC, the company that has been helping contact centers achieve their performance goals for over 30 years.
The Irene Team understands your business and what it takes to run a successful contact center.
For a quick idea of how Irene® Workforce Management can benefit your center, please select from the following:
For a detailed view of the many features offered in Irene® Workforce Management, please select from the following:
Assignment Rules & Employee Profile
Reporting & Metrics
Adding an Agent Team
Setting Service Targets
Scheduling By Skills
Managing Days Off
For information on the Irene® Team’s professional background and expertise, please select from the following: