- ISC WFM: The Basics
- ISC WFM Features
- Working with ISC’s Team
- Technology & Media
- Contact Us
ISC Workforce Management is a cloud-based workforce management solution for multichannel contact centers. It combines simplicity and ease-of-use with proprietary advanced technology for the most accurate forecasting and most efficient agent scheduling available today.
ISC Workforce Management has the versatility to meet your special needs because it's produced by ISC, the company that's been helping contact centers achieve their performance goals for over 30 years.
ISC is a pioneer in offering WFM services online. And as the needs of contact centers evolve, our developers respond to keep ISC WFM in the forefront of workforce management solutions.
The ISC Team understands your business and what it takes to run a successful contact center.
For a quick idea of how ISC Workforce Management can benefit your center, please select from the following:
For a detailed view of the many features offered in ISC Workforce Management, please select from the following:
Assignment Rules & Employee Profile
Reporting & Metrics
Adding an Agent Team
Setting Service Targets
Scheduling By Skills
Managing Days Off
For information on the ISC Team’s professional philosophy and expertise, please select from the following: